Terms of sale

1. Scope

These terms govern every sale made through this store to consumers. Placing an order means you accept them. They are available at all times on this page and are supplemented by our Shipping Policy, Refund Policy and Privacy Policy, which form part of the contract.

2. Seller

Ezio ROLIN, sole trader (entrepreneur individuel), trading as Dunk Projector
44 Avenue François Billoux, 56600 Lanester, France
SIRET 101 615 953 00011
dunkprojector@outlook.fr — 06 70 55 60 46

3. Products

Our products are described and photographed as accurately as we can manage. Photographs and lifestyle images are illustrative and do not form part of the contract: actual projected image size and brightness depend on your room, the surface you project onto and the ambient light. The technical specifications given on the product page are the binding description.

4. Prices

Prices are shown in euros, all charges included. TVA non applicable, article 293 B du Code général des impôts — as a French small business we do not charge VAT.

Delivery costs, where applicable, are shown before you confirm your order. Because parcels ship from outside the European Union, import charges may apply on delivery for higher-value orders; see our Shipping Policy.

We may change prices at any time, but your order is billed at the price displayed when you placed it.

5. Placing an order

You select your items, check your basket, enter your delivery and billing details, choose a payment method and confirm. Confirming the order creates a binding contract. We send you a confirmation email summarising your order; if you do not receive it, check your spam folder and contact us.

We may refuse or cancel an order in case of an obvious pricing error, a suspicion of fraud, or an unpaid balance on a previous order. If we do, you are refunded in full.

6. Payment

Payment is due in full when you order. Payments are processed by Shopify Payments and the other providers shown at checkout; we never see or store your card details. Your order is dispatched once payment is confirmed.

7. Delivery

Processing and delivery times, delivery areas and what happens if a parcel goes missing are set out in our Shipping Policy. Risk passes to you when the parcel is physically delivered to you.

If we fail to deliver within 30 days of your order, or within any other date agreed with you, you may cancel the order after asking us in writing to deliver within a reasonable further period. We then refund you in full within 14 days.

8. Right of withdrawal

You have 14 days from delivery to withdraw without giving a reason. Return postage is at your expense. The full procedure is set out in our Refund Policy.

9. Legal guarantees

Every product we sell carries the guarantees the law gives you, at no extra cost:

Legal guarantee of conformity (art. L217-3 and following, French Consumer Code): two years from delivery. You choose between repair and replacement; you may obtain a refund if neither is possible. You do not have to prove the defect existed at delivery during the first two years.

Guarantee against hidden defects (art. 1641 and following, Civil Code): two years from discovery of the defect, allowing a refund or a price reduction.

To make a claim, email us at dunkprojector@outlook.fr. These guarantees apply independently of any commercial goodwill we may offer.

10. Liability

We are liable for the proper performance of the contract, including where it is performed by our suppliers or carriers. We are not liable for damage resulting from misuse, from a failure to follow the instructions supplied, or from an event beyond our reasonable control.

11. Personal data

The data you provide is used to process and deliver your order and to answer your questions. Our Privacy Policy sets out how it is handled and how to exercise your rights.

12. Applicable law and disputes

These terms are governed by French law. Nothing here removes the protection you enjoy as a consumer under the mandatory rules of the country where you live.

In case of a problem, write to us first — most things are settled that way. If your written complaint does not resolve the matter, you may refer the dispute free of charge to our consumer mediator: [NOM DU MÉDIATEUR — À COMPLÉTER APRÈS ADHÉSION]