Terms of service

Processing time

Orders are checked and processed within 1 to 2 business days. You receive a tracking link by email as soon as the parcel leaves the warehouse.

Where we ship from

Parcels are dispatched by air freight from our supplier's warehouse outside the European Union and delivered directly to you.

Delivery times, estimated after dispatch

European Union — 8 to 15 business days
United Kingdom — 8 to 15 business days
United States — 8 to 15 business days
Australia — 10 to 20 business days

These are estimates, not guarantees. Customs processing and carrier delays can extend them. Islands, remote areas and restricted zones may not be served — if you are unsure whether your address is covered, contact us at dunkprojector@outlook.fr before ordering.

Choosing the right plug

The projector is offered in EU, US, UK and AU versions. Select the version that matches the country where your order will be delivered. If you pick the wrong one, the standard 14-day right of withdrawal applies, but return postage will be at your expense.

Import duties and taxes

Because parcels are shipped from outside the European Union, import duties, taxes and a carrier handling fee may be charged when your parcel arrives. Any such charge is set by your country's customs authority and the carrier, not by us, and is payable by the recipient.

European Union: for orders up to €150 in goods value, VAT is settled at checkout and nothing further is due. Above €150, import VAT and a handling fee are collected on delivery.

United Kingdom, United States, Australia: import charges may apply depending on the value of your order and current customs rules in your country.

If you would rather avoid any surprise, contact us before ordering and we will tell you what to expect for your destination.

If your parcel does not arrive

If tracking shows no movement for more than 10 business days, or if the estimated delivery window has passed, email us at dunkprojector@outlook.fr with your order number. We open an investigation with the carrier and, if the parcel is confirmed lost, we send a replacement or refund you in full.

Wrong or incomplete address

Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was wrong or incomplete, we can reship it once you have covered the new postage.